Here are the key steps to our tried-and-true process.

1. THE CUSTOMER PUTS IN A REQUEST
A customer contacts us with a request for custom sourcing a product or project. They submit a description, timeline and any other relevant diagrams or details so we can help them realize their vision. “This is the chance for the customer to articulate in words, photos or diagrams what they have in mind,” says Benn Chazan, vice president of sales.

2. WE REVIEW THE REQUEST
We rely on our extensive manufacturing experience to evaluate the project, whether it’s a standard promotional product or novel idea. We need to figure out if the customer needs a new product built from scratch or something simpler. “Standard promotional products probably make up 95% of our inquiries, but we’re also prepared to help source more unusual products,” Chazan says.

3. OUR CHINA OFFICE REVIEWS THE REQUEST
We work closely with our BamBams China office to decide which manufacturing company is best suited for the project. The China office then sends the request to the most likely factory partners and double-checks their accreditation to ensure safe export and import. We only work with manufacturers we know and trust. “It has taken us many years to build up a system of factory vendors,” Chazan says. “Because of that, we know the most suitable vendors to produce any item.”

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